Terms of Use

1.1 These Terms of Use (“Terms”) are an agreement between Avocrate MarketHub FZCO, a free zone company in Dubai, UAE (“Avocrate”), and you, the user of the Platform.

1.2 Avocrate is an online platform that helps users discover, compare, register for and purchase access to workshops, activities, events and other experiences (each an “Event”) offered by independent organisers, hosts and providers (each an “Organiser”).

1.3 “Platform” means Avocrate’s website, application, booking functionality and related services.

1.4 By accessing the Platform, creating an account, making a booking or otherwise using the Platform, you agree to these Terms and to the Event Terms (defined in clause 4.1) presented to you at the time of booking.

1.5 If you use the Platform on behalf of an organisation, you confirm that you have authority to bind that organisation.

1.6 Organisers who list Events on the Platform also agree to separate Host Terms and Conditions with Avocrate. Nothing in those Host Terms limits any right or remedy you have under these Terms or mandatory UAE law.

2.1 You must provide accurate, complete and current information when creating an account or making a booking.

2.2 You are responsible for your account credentials and for activity carried out through your account.

2.3 You must not impersonate another person or use another person’s payment information without authorisation.

2.4 You must comply with Event-specific age, participation, safeguarding and venue requirements.

2.5 Where you make a booking for a child or another person, you confirm that you are authorised to make that booking.

3.1 Avocrate provides a marketplace and technology service only. It does not organise, operate or control any Event. This does not exclude any obligation or liability that Avocrate has under mandatory UAE law.

3.2 The contract for each Event is between you and the Organiser. The Organiser is solely responsible for the Event and the services it lists, including the accuracy of the listing, capacity, staffing, venue arrangements, required licences, permits or approvals, safety measures, delivery of the Event, and any applicable refunds or remedies.

3.3 Organisers must not publish misleading information, infringe third-party rights, or offer an Event or service contrary to UAE law. Avocrate may review, reject, suspend or remove listings or accounts where reasonably necessary to protect users, comply with law, protect the Platform or enforce these Terms.

3.4 Nothing in these Terms removes any mandatory consumer right or legal remedy.

4.1 Each Event page may include the date, time, location, price, capacity, age range, description, images, safety, accessibility and participation requirements, the Organiser’s contact details, and the Organiser’s cancellation and refund policy (together, the “Event Terms”). This information is supplied by the Organiser, who is responsible for its accuracy and completeness.

4.2 You should review the Event Terms before completing a booking. The Event Terms shown at the time of booking form part of the agreement between you and the Organiser.

4.3 An Organiser may change its Event Terms for future bookings. A change does not apply to your Confirmed Booking, except as set out in clause 6.2.

5.1 All bookings must be made and paid for online through the Platform. A booking is confirmed only once full payment has been successfully received (a “Confirmed Booking”). A booking is not confirmed if the payment is declined, reversed or not completed. Once confirmed, you will receive a booking confirmation by email or through your account.

5.2 The ticket price and any platform, booking or service fee will be shown before you complete a booking. You will not be asked to pay the Organiser any further amount for your booking beyond what was shown at the time of booking.

5.3 Avocrate collects payment for Events on behalf of the Organiser, through third-party payment providers. Any booking or service fee charged by Avocrate is charged by and belongs to Avocrate. You should not pay an Organiser for an Event outside the Platform; any such payment is not a Confirmed Booking and is not covered by these Terms.

5.4 Where VAT or another tax is legally applicable, it may be included in or added to the displayed price as required by law.

6.1 Cancellations and refunds are handled by the Organiser, not by Avocrate, in line with the Event Terms and mandatory UAE law. To cancel a booking or request a refund, please contact the Organiser directly using the contact details on the Event page. Organisers are required to respond to each request within 3 business days. Avocrate does not decide or fund refunds.

6.2 If an Organiser changes an Event’s date, time, venue or any other material detail, or cancels an Event, the Organiser will contact you directly and you may choose either to accept the change or to receive a full refund. Avocrate will also notify you of the change.

6.3 An approved refund may be returned to your original payment method through the Platform or paid to you directly by the Organiser. The time it takes to reach you may depend on the payment provider and your bank.

6.4 Nothing in this clause limits any refund or other remedy you are entitled to under UAE law.

7.1 You should review the Event-specific safety, age, accessibility and participation information and follow reasonable instructions from Organisers and venues.

7.2 The Organiser is solely responsible for the safety of everyone at its Events, including the safeguarding of children, and for its staff, instructors, contractors and venues.

7.3 Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted under UAE law.

8.1 You must use the Platform lawfully and in accordance with these Terms.

8.2 You must not: (a) use the Platform for fraud, unlawful activity, harassment, abuse, impersonation or deception; (b) interfere with Platform security or attempt to gain unauthorised access; (c) scrape, copy or systematically extract Platform data except through supported functionality; or (d) upload malicious code, spam, unlawful material or content that infringes another person’s rights.

8.3 You must comply with reasonable rules set by an Organiser or venue.

9.1 If you submit reviews, photographs, comments, ratings, messages or other material (“User Content”), you keep ownership of it. You grant Avocrate a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display and distribute User Content as reasonably necessary to operate, improve and promote the Platform and relevant listings.

9.2 You confirm that you have the rights and permissions needed to submit User Content and that it does not violate law or another person’s rights. Avocrate may remove User Content that it reasonably believes violates these Terms or applicable law.

10.1 Organisers grant Avocrate a non-exclusive, royalty-free licence to use listing information, Event titles, descriptions, logos, photographs and other supplied materials to operate, display and market the relevant Event and the Platform, subject to applicable intellectual property and data protection law.

10.2 Each Organiser is responsible for holding the rights to the content it uploads, including images, photographs, videos, logos and music. Avocrate does not check or verify Organiser content. If you believe any content on the Platform infringes your rights, please contact support@avocrate.com, and Avocrate may remove it.

10.3 The Platform and Avocrate-created software, design, branding, logos, text, graphics and other materials are owned by or licensed to Avocrate and protected by applicable law. Except as expressly permitted, you may not reproduce, modify, distribute, sell or commercially exploit them without written permission.

10.4 Nothing in these Terms transfers ownership of Avocrate or Organiser intellectual property.

11.1 The Platform may integrate with payment processors, mapping providers, communications services, analytics tools and other third-party services, which may have their own terms and privacy policies. Avocrate is not responsible for the independent operation of third-party services, except to the extent that liability cannot lawfully be excluded.

12.1 Avocrate processes personal data in accordance with its Privacy Policy, Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable UAE data protection law. Personal data may be processed to create accounts, complete bookings, communicate with Organisers, provide support, prevent fraud, process payments and comply with legal obligations.

12.2 By creating an account or making a booking, you acknowledge and consent that Avocrate will share with the Organiser of the relevant Event the personal data reasonably necessary for the Organiser to deliver and manage the Event and to communicate with you about it, including your name, contact details, booking details and any information you provide for the Event.

12.3 Avocrate will also share personal data with its service providers, including payment processors, hosting and IT providers, communications providers and customer support providers, to the extent necessary for them to provide services to Avocrate. These service providers will process personal data only on Avocrate’s instructions and subject to confidentiality and data protection obligations.

12.4 Avocrate will share only the personal data reasonably necessary for these purposes and will not sell your personal data. Avocrate may also disclose personal data to competent governmental, regulatory or judicial authorities where required by law.

12.5 Each Organiser processes the personal data it receives through the Platform as an independent controller and is responsible for its own compliance with applicable data protection law. Organisers may use your data only for the relevant Event, may not use it for their own marketing without your separate consent, and may not sell it. Except to the extent required by applicable law, Avocrate is not responsible for an Organiser’s processing of personal data after it has been shared with that Organiser.

12.6 Please review the Avocrate Privacy Policy for information about processing, retention and your rights, including the right to withdraw consent. Withdrawing consent to the sharing described in this clause may mean that Avocrate is unable to complete a booking.

Read the Privacy & Security page

13.1 To the maximum extent permitted by law, the Platform is provided on an “as is” and “as available” basis. Avocrate does not guarantee that the Platform will always be uninterrupted, error-free, secure or available at any time or location.

13.2 Nothing in these Terms excludes statutory guarantees, consumer rights or obligations that cannot lawfully be excluded under UAE law.

14.1 To the maximum extent permitted by applicable UAE law, Avocrate’s aggregate liability arising directly from a particular booking or transaction will not exceed the lesser of: (a) the amount actually paid by you to Avocrate in connection with that booking or transaction; or (b) AED 1,000.

14.2 To the extent permitted by law, Avocrate will not be liable for indirect, incidental or consequential losses, loss of profits, loss of opportunity or loss of data.

14.3 This clause does not apply to liabilities or remedies that cannot legally be limited or excluded, including mandatory consumer rights and, where applicable, liability arising from fraud, wilful misconduct, gross negligence, death or personal injury, or any other matter for which UAE law prohibits contractual limitation.

15.1 To the extent permitted by applicable law, you agree to compensate Avocrate for reasonable losses, claims and costs arising from your unlawful use of the Platform, your material breach of these Terms, or your infringement of another person’s rights. This does not require you to compensate Avocrate for losses caused by Avocrate’s own breach of law or obligations.

16.1 Avocrate may suspend or terminate your access where reasonably necessary to address fraud, unlawful conduct, security risks, material breaches, or legal or regulatory requirements. Where appropriate, Avocrate may give notice and an opportunity to remedy a breach.

16.2 Termination does not affect rights or obligations accrued before termination, including valid payment, refund, intellectual property, privacy or dispute-related obligations.

17.1 Avocrate’s responsibility for any booking ends once the Event has finished. If you have an issue with a booking or with Avocrate’s services in relation to an Event, you must raise it with Avocrate at support@avocrate.com before the Event ends. Where the issue concerns the Event, Avocrate will pass it to the Organiser, who is required to respond.

17.2 After the Event has ended, any concern, complaint or claim relating to the Event must be raised directly with the Organiser, who is responsible for the Event and its delivery.

17.3 A notice of dispute to Avocrate should describe the issue, the relevant booking or transaction details and the resolution requested. Unless a shorter period is required by law or urgent action is necessary, Avocrate and you will attempt in good faith to resolve the dispute within 30 days of receipt of written notice.

17.4 Nothing in this clause removes any right or remedy you have under UAE law that cannot be limited or excluded by agreement.

18.1 Avocrate may update these Terms to reflect changes to the Platform, law, technology, business practices or arrangements agreed with Organisers. Where a change materially affects users, Avocrate will give notice by an appropriate method where required by law. Continued use after the effective date constitutes acceptance to the extent permitted by applicable law.

18.2 Changes to these Terms will not apply to bookings confirmed before the change takes effect, unless required by law.

19.1 These Terms are governed by the laws of the United Arab Emirates and, where applicable, the laws and regulations of the Emirate of Dubai, without prejudice to mandatory laws applicable to a particular transaction.

19.2 Subject to any valid arbitration agreement and mandatory consumer rights, the competent courts of Dubai, United Arab Emirates, will have jurisdiction over disputes arising from these Terms or the Platform.

20.1 If a provision is held invalid or unenforceable, it will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permissible, and the remaining provisions will continue in effect.

20.2 A failure to enforce a provision does not constitute a waiver of the right to enforce it later.

20.3 These Terms, together with the Privacy Policy and the Event Terms presented at booking, constitute the agreement governing your use of the Platform, except where a separate written agreement applies.

Legal Entity: Avocrate MarketHub FZCO

Contact: support@avocrate.com